Steam is a well-liked on-line gaming platform that enables customers to buy and obtain video games from all kinds of builders. Whereas most video games bought on Steam may be performed indefinitely, there are some circumstances beneath which you’ll wish to return a sport. In case you are sad with a sport you’ve got bought, you’ll be able to request a refund by means of Steam’s refund coverage.
In an effort to be eligible for a refund, the sport will need to have been bought inside the final 14 days and it’s essential to have performed the sport for lower than two hours. Moreover, the sport should not be a pre-order or a present. In case you meet these standards, you’ll be able to request a refund by following the steps under:
How you can Return a Sport on Steam
Listed below are 9 vital factors about the right way to return a sport on Steam:
- Bought inside 14 days
- Performed for lower than 2 hours
- Not a pre-order or present
- Request refund by means of Steam
- Contact Steam Help
- Present motive for refund
- Await refund approval
- Refund might be issued to unique cost technique
- Sport might be faraway from library
When you’ve got any questions or issues with returning a sport on Steam, you’ll be able to contact Steam Help for help.
Bought inside 14 days
One of many necessities for returning a sport on Steam is that it will need to have been bought inside the final 14 days. Because of this you’ve got 14 days from the date of buy to determine if you wish to hold the sport or return it for a refund.
In case you are undecided if you bought a sport, you’ll be able to examine your Steam buy historical past. To do that, log in to your Steam account and click on in your username within the top-right nook of the display screen. Then, choose “Account particulars” from the drop-down menu. On the “Account particulars” web page, click on on the “Buy historical past” tab. It will present you an inventory of all of the video games you’ve got bought on Steam, together with the dates of buy.
You will need to word that the 14-day refund interval begins on the date of buy, not the date you first performed the sport. So, even when you’ve got not performed the sport but, you’ll be able to nonetheless return it for a refund so long as it has been lower than 14 days since you bought it.
Nonetheless, there are some exceptions to the 14-day refund interval. For instance, you can’t return a sport when you’ve got already performed it for greater than two hours. Moreover, you can’t return a sport if it’s a pre-order or a present. In case you are uncertain whether or not or not you’re eligible for a refund, you’ll be able to contact Steam Help for help.
Performed for lower than 2 hours
One other requirement for returning a sport on Steam is that it’s essential to have performed the sport for lower than two hours. Because of this you’ve got two hours of playtime to determine if you wish to hold the sport or return it for a refund.
Steam tracks your playtime for every sport you play. You’ll be able to examine your playtime for a selected sport by right-clicking on the sport in your Steam library and choosing “Properties”. Then, click on on the “Native Information” tab and search for the “Hours Performed” part.
You will need to word that the two-hour playtime restrict begins if you first launch the sport, not if you begin enjoying it. So, even in case you spend time within the sport’s menus or watching cutscenes, it should nonetheless depend in direction of your playtime.
Nonetheless, there are some exceptions to the two-hour playtime restrict. For instance, you could possibly return a sport when you’ve got skilled technical issues which have prevented you from enjoying the sport. Moreover, you could possibly return a sport when you’ve got bought it by mistake. In case you are uncertain whether or not or not you’re eligible for a refund, you’ll be able to contact Steam Help for help.
Not a pre-order or present
One other requirement for returning a sport on Steam is that it can’t be a pre-order or a present. Because of this you can’t return a sport that you’ve got pre-ordered or that has been gifted to you by one other person.
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Pre-orders
Pre-orders are video games which you can buy earlier than they’re launched. When you pre-order a sport, you aren’t capable of cancel your order or return the sport for a refund. It is because pre-orders are thought of to be a remaining sale.
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Items
Items are video games which have been bought by one person and gifted to a different person. As soon as a sport has been gifted, the recipient is just not capable of return the sport for a refund. It is because the sport is taken into account to be the property of the recipient, not the purchaser.
In case you are uncertain whether or not or not a sport is a pre-order or a present, you’ll be able to contact Steam Help for help.
Request refund by means of Steam
To request a refund for a sport on Steam, it’s essential to observe these steps:
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Log in to your Steam account
Go to the Steam web site and log in to your account.
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Go to your buy historical past
Click on in your username within the top-right nook of the display screen and choose “Account particulars” from the drop-down menu. Then, click on on the “Buy historical past” tab.
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Discover the sport you wish to refund
Scroll by means of your buy historical past till you discover the sport you wish to refund. Upon getting discovered the sport, click on on the “Refund” button.
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Choose a motive for the refund
You have to to pick a motive for the refund. The accessible causes are:
- I unintentionally bought the unsuitable sport.
- The sport would not work on my pc.
- I’ve already performed the sport and I do not prefer it.
- Different
Upon getting chosen a motive for the refund, click on on the “Submit” button. Steam will then evaluate your request and subject a refund in case you are eligible.
Contact Steam Help
When you’ve got any issues with returning a sport on Steam, you’ll be able to contact Steam Help for help. Steam Help is accessible 24/7 through e mail and dwell chat.
To contact Steam Help, go to the Steam web site and click on on the “Assist” hyperlink within the top-right nook of the display screen. Then, click on on the “Steam Help” hyperlink.
On the Steam Help web page, you have to to pick the subject of your inquiry. For refunds, you have to to pick the “Purchases and Billing” matter.
Upon getting chosen the subject of your inquiry, you have to to offer some further data, equivalent to your Steam username and the e-mail tackle related along with your account. Additionally, you will want to explain the issue you’re experiencing.
Upon getting submitted your request, Steam Help will evaluate your request and reply to you as quickly as potential.
Present motive for refund
While you request a refund for a sport on Steam, you have to to offer a motive for the refund. The accessible causes are:
- I unintentionally bought the unsuitable sport.
- The sport would not work on my pc.
- I’ve already performed the sport and I do not prefer it.
- Different
If you choose the “Different” possibility, you have to to offer a quick clarification of why you’re requesting a refund.
You will need to be trustworthy and particular when offering a motive in your refund. It will assist Steam Help to course of your request rapidly and effectively.
In case you are undecided which motive to pick, you’ll be able to contact Steam Help for help.
Await refund approval
Upon getting submitted your refund request, you have to to attend for Steam Help to evaluate your request and approve your refund. This course of can take as much as 7 days, however it’s usually a lot sooner.
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You’ll obtain an e mail notification when your refund has been accredited.
The e-mail will include directions on the right way to full the refund course of.
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In case your refund is accredited, the funds might be credited to your unique cost technique.
The refund course of can take as much as 7 days, however it’s usually a lot sooner.
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In case your refund is denied, you’ll obtain an e mail notification explaining the explanation for the denial.
You’ll be able to contact Steam Help to attraction the choice.
When you’ve got any questions or considerations in regards to the refund course of, you’ll be able to contact Steam Help for help.
Refund might be issued to unique cost technique
While you obtain a refund for a sport on Steam, the funds might be credited to your unique cost technique. Because of this the refund might be issued to the identical bank card or PayPal account that you just used to buy the sport.
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In case you used a bank card to buy the sport, the refund might be credited to your bank card account.
The refund might take as much as 7 days to seem in your bank card assertion.
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In case you used PayPal to buy the sport, the refund might be credited to your PayPal account.
The refund might be accessible instantly in your PayPal account.
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In case you used a Steam Pockets to buy the sport, the refund might be credited to your Steam Pockets.
You should utilize the funds in your Steam Pockets to buy different video games or objects on Steam.
When you’ve got any questions or considerations in regards to the refund course of, you’ll be able to contact Steam Help for help.
Sport might be faraway from library
As soon as your refund has been processed, the sport might be eliminated out of your Steam library. Because of this you’ll not have the ability to entry the sport or its information.
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When you’ve got any save information or different information related to the sport, it’s best to again them up earlier than requesting a refund.
As soon as the sport is eliminated out of your library, you’ll not have the ability to entry your save information or different information.
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When you’ve got any questions or considerations in regards to the refund course of, you’ll be able to contact Steam Help for help.
Steam Help is accessible 24/7 through e mail and dwell chat.
Please word that refunds aren’t accessible for all video games. For instance, you can’t refund a sport that you’ve got already performed for greater than two hours. Moreover, you can’t refund a sport that could be a pre-order or a present.
FAQ
Listed below are some ceaselessly requested questions on the right way to return a sport on Steam:
Query 1: How lengthy do I’ve to return a sport on Steam?
Reply: You might have 14 days from the date of buy to return a sport on Steam.
Query 2: How a lot can I play a sport earlier than I can not return it?
Reply: You’ll be able to play a sport for as much as 2 hours earlier than you’ll be able to’t return it.
Query 3: Can I return a sport that I pre-ordered?
Reply: No, you can’t return a sport that you just pre-ordered.
Query 4: Can I return a sport that was gifted to me?
Reply: No, you can’t return a sport that was gifted to you.
Query 5: How do I request a refund for a sport on Steam?
Reply: To request a refund for a sport on Steam, observe these steps:
- Log in to your Steam account.
- Go to your buy historical past.
- Discover the sport you wish to refund and click on on the “Refund” button.
- Choose a motive for the refund and click on on the “Submit” button.
Query 6: How lengthy does it take to get a refund for a sport on Steam?
Reply: It will probably take as much as 7 days to get a refund for a sport on Steam, however it’s usually a lot sooner.
Query 7: What occurs if my refund request is denied?
Reply: In case your refund request is denied, you’ll obtain an e mail notification explaining the explanation for the denial. You’ll be able to contact Steam Help to attraction the choice.
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When you’ve got another questions on returning video games on Steam, you’ll be able to contact Steam Help for help.
Ideas
Listed below are some ideas for returning video games on Steam:
Tip 1: Make sure you meet the refund necessities.
In an effort to be eligible for a refund, the sport will need to have been bought inside the final 14 days and it’s essential to have performed the sport for lower than two hours. Moreover, the sport should not be a pre-order or a present.
Tip 2: Request your refund as quickly as potential.
The earlier you request your refund, the earlier you’ll obtain your a refund. Steam Help usually processes refund requests inside 24 hours.
Tip 3: Be trustworthy and particular when offering a motive in your refund.
It will assist Steam Help to course of your request rapidly and effectively.
Tip 4: In case your refund request is denied, you’ll be able to contact Steam Help to attraction the choice.
Steam Help will evaluate your attraction and make a remaining resolution.
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By following the following tips, you’ll be able to enhance your probabilities of getting a refund for a sport on Steam.
Conclusion
Returning a sport on Steam is a comparatively easy course of, however there are some things you want to bear in mind. First, it’s essential to meet the refund necessities, which embody buying the sport inside the final 14 days and enjoying the sport for lower than two hours. Moreover, the sport should not be a pre-order or a present.
In case you meet the refund necessities, you’ll be able to request a refund by following the steps outlined on this article. Make sure you be trustworthy and particular when offering a motive in your refund. Steam Help will usually course of your request inside 24 hours.
When you’ve got any questions or considerations about returning a sport on Steam, you’ll be able to contact Steam Help for help.
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